{"id":1627,"date":"2025-06-28T15:34:57","date_gmt":"2025-06-28T08:34:57","guid":{"rendered":"https:\/\/rivergateapartment.com\/faqs\/"},"modified":"2026-06-17T10:42:09","modified_gmt":"2026-06-17T03:42:09","slug":"faqs","status":"publish","type":"page","link":"https:\/\/rivergateapartment.com\/en\/faqs\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"\n
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\n Before You Book<\/span>\n

Everything to Know About Staying at RiverGate Residence<\/h2>\n

\n Find answers to common questions about apartment types, rental rates, booking policies,\n facilities, parking, and guest services at RiverGate Residence.\n <\/p>\n <\/div>\n\n

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\ud83c\udfe8 Apartment Types & Rates<\/h3>\n\n
\n What types of serviced apartments are available at RiverGate Residence?<\/summary>\n

RiverGate Residence offers Studio Apartments, Two-Bedroom Apartments, and Three-Bedroom Apartments, suitable for solo travelers, couples, families, and groups staying from a few nights to several weeks or months.<\/p>\n <\/details>\n\n

\n What is included in the apartment rental rate?<\/summary>\n

The rental rate includes high-speed Wi-Fi, management fees, access to the swimming pool, scheduled housekeeping, and fully furnished apartment amenities.<\/p>\n <\/details>\n\n

\n Is the rental rate charged per apartment or per guest?<\/summary>\n

Rates are charged per apartment rather than per guest. However, each apartment has a recommended maximum occupancy limit.<\/p>\n <\/details>\n\n

\n Is there an extra charge for additional guests?<\/summary>\n

Yes. Additional guest fees may apply if the number of occupants exceeds the standard capacity of the apartment. Extra services such as laundry or additional housekeeping may also incur extra charges.<\/p>\n <\/details>\n\n

\n Do apartment rates change during weekends, public holidays, or Tet holidays?<\/summary>\n

Yes. Apartment rental rates may vary during weekends, public holidays, and Tet holidays. Please contact us directly for the latest rates.<\/p>\n <\/details>\n\n

\n Are there any special offers for direct bookings?<\/summary>\n

Yes. Contact us directly via Hotline, WhatsApp, or Zalo at +84 974 757 572<\/strong> to receive the best available rates.<\/p>\n <\/details>\n <\/div>\n\n

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\ud83d\udcb3 Booking & Payment Policies<\/h3>\n\n
\n What are the check-in and check-out times?<\/summary>\n

Check-in starts from 2:00 PM<\/strong>, and check-out is before 12:00 PM noon<\/strong>.<\/p>\n <\/details>\n\n

\n Is early check-in or late check-out available?<\/summary>\n

Yes. Early check-in and late check-out may be available depending on apartment availability and may be subject to additional charges.<\/p>\n <\/details>\n\n

\n What is the cancellation policy?<\/summary>\n

Reservations cancelled at least 7 days before the check-in date are eligible for a full refund. Cancellations made closer to the arrival date may be subject to partial or full forfeiture of the deposit.<\/p>\n <\/details>\n\n

\n Is a deposit required when booking an apartment?<\/summary>\n

Yes. A deposit equivalent to two nights’ accommodation is required to secure your reservation.<\/p>\n <\/details>\n\n

\n What payment methods are accepted?<\/summary>\n

We accept bank transfers, credit cards, and cash payments.<\/p>\n <\/details>\n\n

\n Is smoking allowed? Are pets permitted?<\/summary>\n

Smoking is not permitted inside the apartments or in common areas. Pets are not allowed at RiverGate Residence.<\/p>\n <\/details>\n\n

\n Does RiverGate Residence provide parking?<\/summary>\n

Yes. Secure basement parking with 24\/7 security is available for guests and is subject to a separate fee.<\/p>\n <\/details>\n\n

\n What is the overnight parking fee?<\/summary>\n

Overnight parking fee: VND 100,000\/night for cars<\/strong> and VND 10,000\/night for motorbikes<\/strong>.<\/p>\n <\/details>\n\n

\n Is RiverGate Residence secure?<\/summary>\n

Yes. The property is equipped with a modern security camera system and 24\/7 security personnel.<\/p>\n <\/details>\n\n

\n What documents are required for check-in?<\/summary>\n

Guests must present a valid passport or government-issued identification document upon arrival.<\/p>\n <\/details>\n <\/div>\n\n

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\ud83c\udfca Facilities & Services<\/h3>\n\n
\n What facilities are available at RiverGate Residence?<\/summary>\n

Popular facilities include an outdoor swimming pool, children’s playground, BBQ area, convenience stores such as 7-Eleven and GS25, Pharmacity pharmacy, and dining options within the complex.<\/p>\n <\/details>\n\n

\n Can short-term guests use the gym?<\/summary>\n

RiverGate Residence has a fitness center, but it is reserved for long-term residents and is not available to short-term guests.<\/p>\n <\/details>\n\n

\n Is free Wi-Fi available?<\/summary>\n

Yes. Complimentary high-speed Wi-Fi is available in all apartments.<\/p>\n <\/details>\n\n

\n Is room service available?<\/summary>\n

Currently, room service is not available. However, every apartment includes a fully equipped kitchen, allowing guests to prepare their own meals.<\/p>\n <\/details>\n\n

\n What activities can guests enjoy during their stay?<\/summary>\n

Guests can enjoy the swimming pool, riverside walks along the Ben Nghe Canal, and convenient access to shopping, dining, and entertainment venues in District 1, just minutes away.<\/p>\n <\/details>\n <\/div>\n\n

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Need Help With Your Reservation?<\/h3>\n

Contact our team for apartment availability, rental rates, and booking support.<\/p>\n Call \/ WhatsApp \/ Zalo : +84 974 757 572<\/a>\n Email: info@rivergateapartment.com<\/span>\n <\/div>\n<\/section>\n\n